Refund and Return Policy

Refund & Return Policy

Last updated: May 2026

Our primary goal is your 100% satisfaction with every purchase. If something is not right, we are here to make it easy.

Payment Methods

We accept the following payment methods:

  • Credit and debit cards Visa and Mastercard
  • Cash on Delivery (COD)
  • Installment plans with most banks and financial companies
  • InstaPay

Return & Exchange Window

You may return or exchange most items within 14 days of receiving your order, provided the item is in its original condition at the time of purchase.

Return Conditions

To be eligible for a return, items must:

  • Be in their original, unused condition
  • Include all original packaging, tags, and accessories (case, cleaning cloth, etc.)
  • Not show any signs of wear, scratches, or damage caused after receipt

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Optical prescription lenses that have been fitted to frames
  • Clear contact lenses that have been opened
  • Colored contact lenses that have been opened

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome. Approved refunds are processed within 3 business days of receiving the returned shipment, via the same payment method used for the original purchase.

How to Initiate a Return

  1. Contact us within 14 days of receiving your order via WhatsApp (+20 105 030 9843) or email (adams.optics10@gmail.com)
  2. Provide your order number and reason for return
  3. We will arrange a pickup or guide you to drop off the item at your nearest branch

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will arrange a replacement or full refund at no cost to you.

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